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A journalist-turned-detective on how corporate America depends on private sleuths from Fortune.com
Corporate Intelligence Asia. In the late 1990s, Tyler Maroney worked as a reporter for Fortune. But a chance encounter with an employee of Kroll, the large corporate detective agency, set him off on a new career as a private investigator. After working for Kroll and later another investigations firm, The Mintz Group, he went on to found his own detective agency, Quest Research and Investigations (QRI), based in New York.
Maroney seeks to demystify the job of private investigators and debunk myths ingrained from television and pulp fiction. He argues that the modern detective is a vital cog in corporate life and can be a force for good in society.
One of the arguments you make in the book is that private detectives have become indispensable to the functioning of large corporations and to corporate America. Why do you think that’s true?
Private detectives are brought into projects throughout the entire life cycle of a company’s existence. Before a company is even formed, often investors will hire private detectives to conduct due diligence on the executives who are going to run that company, so that they understand who they’re going into business with. Then, down the line, when companies are up and running, they may get involved in legal disputes—whether it’s alleged vendor fraud, or a lawsuit with a competitor over a contract or trade secrets, for instance—and private detectives are brought in with outside counsel in that case, to help collect facts to resolve those disputes. Later on, when companies identify issues internally, such as a situation where they may have an employee they suspect is involved in, say, expense account fraud—so private detectives are brought in to investigate that. If it turns out that there is some material, criminal behavior going on, then there’s a referral made to law enforcement, often in conjunction with outside counsel. So my point is, whether it’s a kind of plain-vanilla due diligence or a bet-the-company controversial dispute, there’s a role for private detectives to play that is not “espionage” but simply gathering facts to help the business become more profitable and run effectively.
You say you wrote the book as a kind of corrective to the popular view of the private investigator as, at best, amoral, or, at worst, a sort of immoral force in the world. But so often we hear about private investigators who have run amok, or have been used to silence the critics of some powerful person or corporation. In light of that, how can you justify your view that that’s not really what private investigation is all about?
Corporate Intelligence Asia. I acknowledge that there are people in my field who engage in that kind of behavior. There are countless stories in the media, yes. But the word corrective is a good one, because I very much set out to write a book that laid out 10 narratives, 10 chapters that describe the work of private investigators that is moral, effective, and useful on behalf of a whole range of clients. I try to make the argument that the worst among us are not representative of who we are, even if they get the most attention in the media. One of the points I try to make in the book is that in the United States, the industry is regulated. So each state has its own licensing regime. And there are very explicit rules against tactics like pretexting, which is essentially using deception, to get someone to speak to you.
In your experience, how do most corporations manage their relationship with private investigators? What kind of oversight do they exercise?
It depends on the company and the assignment. We are hired by outside counsel, the general counsel’s office, the head of security, audit committees, and so forth, depending on the assignment. I’m glad you asked about oversight, because I often feel that our clients who hire private investigators could do a better job of investigating their own investigators, so to speak. By which I mean, knowing who you are hiring and why you are hiring them. And not only that, but asking what they plan to do: Who do they plan to interview? What documents do they plan to collect and how will they digest that information and present it? It’s not uncommon for private detectives to tell their clients that they are going to disappear for a few weeks and come back with a report describing what they’ve done. I feel that that’s a mistake. I think there should be more transparency that’s built into the relationship between companies and private detectives, because if that happens, there’s no danger of clients being caught off guard by a detective who’s done something immoral or even illegal.
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F.A.Q
Please find a list below of frequently asked questions and answers
A Private Investigator’s job is to help organisations, members of the public, and solicitors, to solve sensitive or difficult problems by discretely gathering evidence and information. Information is gathered using professional methods, including tracking, surveillance, making enquiries and monitoring. A Private Investigator will uncover the facts. This information is then presented, and advice is offered for you where appropriate.
Surveillance, monitoring and vehicle tracking
Personal background and history checks
Relationship issues
Employee Absenteeism
Tracing missing people
Investigating fraud and theft
Using a private investigator is perfectly legal, providing that you choose a professional and ethical investigator or agency that follow the rule of the law, based on the country they operate in.
Private investigators employ the use of a variety of professional tools, equipment and know-how to obtain the information they require. The way in which information is gathered will depend completely on the nature of the case that is being investigated.
The price you can expect to pay for a private investigator to take on your case will be entirely dependent on the nature and extent of your enquiry. Factors that will play a part in the cost include the number of operatives that will be required to carry out the investigation, mileage undertaken, and the tools, equipment and resources required.
Typical costs for common investigations are:
Surveillance – £45 – £75 per hour
Tracing people – £150 – £350
Background checks – £55 – £95 per hour
GPS tracking – £300 – £800
